Do all users have equal permissions?

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• Is it possible to generate new users within the platform?

  The creation of new users is reserved for those with the appropriate permissions. Please contact the Exactian administrator for further assistance.

• Why are there documents that the user cannot see pending audit?

  The visibility of documents pending audit is configurable and depends on the user's permissions. For more information, contact the Exactian administrator.

• What do I do if I forgot my password? User

  If you forgot your password, you can click on the "Forgot your password?" link. Then you must follow the indicated instructions. Alternatively you can contact your referrer to request the password reset email.

• Can I restrict document download based on user type?

  Yes, it is possible to limit document download based on user type by configuring the "Confidential" option.

• Why do some documents appear grayed out in the audit section?

  The visibility of documents pending audit is configurable and depends on the user's permissions. For more information, please contact the Exactian administrator.