I can't upload a document
The main reasons why it may not be possible to upload a document to Exactian are:
- That the file name contains special characters (example: ´*¨ []).
- That the file size exceeds 20 MB.
- That the internet connection is poor.
- It can also originate from the fact that the document has already been submitted for that period (monthly documents and single submission).
Verify that the document meets these requirements.
Related Articles
When is a document "Suitable"?
A document is "Suitable" when it has been presented, approved and it is within validity date.
What is a document maximum weight allowed by the system?
The maximum weight of a document to be uploaded to the platform is 20 MB
Which documents can be uploaded more than once a month?
Documents that can be uploaded more than once a month are those that have a specific expiration date, such as ART, SVO, Insurance Policy and Payment, PPE Form, Training, among others. You will be able to identify them when, at the time of loading the ...
What is the document's validity?
Exactian platform has 3 types of document's validity: - Monthly Submission, which are submitted month overdue. - Of specific Expiration, which must be presented according to the expiration date of the document, and which will have a validity date ...
Can I restrict document download based on user type?
Yes, it is possible to limit document download based on user type by configuring the "Confidential" option.