What do I do if I forgot my password? User

If you forgot your password, you can click on the "Forgot your password?" link. Then you must follow the indicated instructions. Alternatively you can contact your referrer to request the password reset email.

                                                                                                               

• Related Articles

• What do I do if I forgot my password? Contractor

  If you forgot your password, you can click on the "Forgot your password?" link. Then you must follow the indicated instructions. Alternatively you can contact your referrer to request the password reset email.

• Do all users have equal permissions?

  No, permissions vary depending on the type of profile assigned to the user. For more details, please review the relevant documentation.

• What should I do if I see the warning: "Incorrect username and/or password"?

  In the event that the message "Incorrect username and/or password" is displayed, you must (first of all) verify if you are entering the correct tab: CONTRACTORS. If the warning message prevails you from accessing, you must contact your referrer.

• Why are there documents that the user cannot see pending audit?

  The visibility of documents pending audit is configurable and depends on the user's permissions. For more information, contact the Exactian administrator.

• Can I restrict document download based on user type?

  Yes, it is possible to limit document download based on user type by configuring the "Confidential" option.