What's the difference between deactivating and inactivating a contractor?

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• How do I interpret the color next to the contractor's name?

  The color indicates the overall status of the contractor, including the situation of their employees and vehicles. By clicking on the traffic light icon, a card with the complete status detail is displayed.

• Why can't a contractor/supplier access the platform?

  First, it's necessary to activate notifications through the link sent from notifications@exactian.solutions. Then, in the platform, enable the options "Enable web.cont" and "Enable document upload" and make sure to save the changes.

• Why can a contractor still see resources that have been discharged in Document Submission/"General detail"?

  The contractor can view their entire resources regardless of status. If they only wish to see active resources, they should use the appropriate filters:

• What should I do if I see the warning: "Incorrect username and/or password"?

  In the event that the message "Incorrect username and/or password" is displayed, you must (first of all) verify if you are entering the correct tab: CONTRACTORS. If the warning message prevails you from accessing, you must contact your referrer.

• What do I do if I forgot my password? Contractor

  If you forgot your password, you can click on the "Forgot your password?" link. Then you must follow the indicated instructions. Alternatively you can contact your referrer to request the password reset email.