Why can't a contractor/supplier access the platform?
First, it's necessary to activate notifications through the link sent from
notifications@exactian.solutions. Then, in the platform, enable the options "Enable web.cont" and "Enable document upload" and make sure to save the changes.
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What should I do if I see the warning: "Incorrect username and/or password"?
In the event that the message "Incorrect username and/or password" is displayed, you must (first of all) verify if you are entering the correct tab: CONTRACTORS. If the warning message prevails you from accessing, you must contact your referrer.
How do I interpret the color next to the contractor's name?
The color indicates the overall status of the contractor, including the situation of their employees and vehicles. By clicking on the traffic light icon, a card with the complete status detail is displayed.
What should I do if I see the warning: The Web.Cont service is not authorized for this "ID"?
Before accessing the platform for the first time, you must validate your account. When your company is registered in Exactian, we will send you an email from the sender notificaciones@exactian.solutions with a link that you must click to verify your ...
What's the difference between deactivating and inactivating a contractor?
The main difference in the fact that deactivating a contractor means they will no longer provide services. However, incactivity applies when the contractor will not provide services for a specific period, and during that time, documentation ...
Why can a contractor still see resources that have been discharged in Document Submission/"General detail"?
The contractor can view their entire resources regardless of status. If they only wish to see active resources, they should use the appropriate filters: